Unee-T is THE Web App to manage incidents in your properties!

Unee-T has been built by and for people who work with properties.

Because of that Unee-T natively understands the challenges and specificity of managing incidents in the Real Estate world.

There are a a few simple concepts and key features at the core of Unee-T. Here they are:

Properties:

This is where the incidents happen. When someone reports an incident, it is critical to know WHERE this incident happened.

The key attributes of a property:

The name of the property:

When you create a property, you must give the property a name.

The name of the property allows everyone to identify the property. You should pick a specific name like “26 hill Street – Unit 01-02” so that there is no confusion.

You should avoid using a generic name like “my house“. If you invite a contractor to collaborate on a case in your house, you want to make it easy for him.

The property address:

This will allow your contractors and other third party to know where your property is located.

The floor plan for the property:

If you have a floor plan, you can add that to your property.

Next time you create a case, you will be able to drop a pin on that floor plan to show exactly where the problem is.

Hierarchical view

Unee-T Enterprise users can organize properties by Countries, Areas, Buildings and Units to facilitate property search and also make it easier to mass assign units to different users.

  • Countries: A country
    • Is the highest level of grouping we can create in Unee-T
      and
    • Can contain Areas and properties that are Buildings, Units and Rooms.
  • Areas: An area
    • Belongs to a country
      and
    • Can contain properties that are Buildings, Units and Rooms.
  • Buildings: A building
    • Belongs to an Area and to a Country
      and
    • Can contain properties that are Units and Rooms
  • Units: A unit
    • Belongs to a Building
      and
    • Can contain properties that are Rooms.
  • Rooms: a room
    • Belongs to a Unit
      and
    • Is the smallest type of property we can create in Unee-T.

Cases:

Simple cases:

A case can be an individual incident (“water is leaking under the sink“).

Complex cases:

A case can also be for a larger project (“Warehouse renovation“) which can then be broken down in smaller tasks (“Replace Electrical system“, “Remove existing machinery“, etc…).

Each of these smaller tasks is an individual case.

Cases can be organized via a “parent/child” relationship.

Example:

The case “Warehouse renovation” depends on the cases

  • “Replace Electrical system”
    AND
  • “Remove existing machinery

OR

  • The Case “Replace Electrical system” blocks the case “Warehouse renovation”.
    AND
  • The Case ” Remove existing machinery” blocks the case “Warehouse renovation“.

When you use the “Parent/Child” relations with cases, it becomes easy to understand the full picture and keep track of everything.

Key Attributes of a case:

There are many information that can be attached to a case (case category, case type, deadline to solve the incident, etc…).

The Private conversation feature:

Each case has it’s own private conversation so that each person involve in the case can contribute and communicate to solve the issue faster.

2 clicks invitation to a case:

Unee-T make it extremely easy for people to share information about a specific case (and just this case).

Just invite someone to a case and share the right information at the right time with everyone involved.

The invited user will receive a secure link to the case.

Clicking on that link will allow the invited user to access the case, collaborate and help you solve the incident faster.

No app installation needed, no complex login procedure to bring someone up to speed on an incident!

Everything in one place:

Pictures, quotes and other types of attachments, approvals and confirmations.

Everything is recorded and the history of the changes to the case is always accessible in case you want to understand what happened.

Read more about cases in our post Feature Highlight – Case.

Roles:

We have several roles pre-defined in Unee-T.

This allows us to organize and route cases to the right person without exposing the confidential contact details of a specific person to other users.

The pre-defined roles are:

  • Management Company: The person or organization in charge of taking care of the property.
  • Landlord/Owner: The person or organization that holds the title for the property.
  • Agent/Realtor: The person or organization representing and/or acting either for the Landlord/Owner or for the Tenant.
  • Tenant: The person or the occupants renting the property.
  • Contractor: A 3rd party that can be brought in to help solve the incident and close a case in one or more properties.

Responsibilities:

Each Unee-T user must have a responsibility in a case to be able to interact on that case. A user can be:

The Reporter for the case:

This is the user who created the incident in Unee-T. It can be an individual person but it can also be a smart appliance that sends an alert so action can be taken.

The Assignee to the case

This is the person responsible for the case.

The Assignee can be automatically assigned based on a set of rules and preference.

The Assignee can be changed if needed as the case progresses.

Invited to a case:

A user who has a Role in a Property can be Invited to a case, participate in the conversation and contribute to solving the case.

Supervisor for a case:

A user who has the permission to do so can work on the case and participate in the case conversation.

The Supervise functionality is available for Unee-T Enterprise customer only.

User Types:

We know that Unee-T has to work for many different people and we make sure that Unee-T can handle each of these:

Field People vs Office People:

  • Field people (technicians, housekeepers, etc…) who are in your properties and need a simple way to
    • Report Incident
    • Know only about the incidents that they need work or collaborate on.
  • Office people who need to understand what’s happening in the properties and easily access the information they need to:
    • See the incident that have been reported
    • Organize the response to fix the incident
    • Follow-up, monitor and make sure that everything is done as it should be.

Individual contributor vs Supervisor and Manager:

  • Individual contributor: who just need to have access to the information they need when and where they need it
  • Supervisors and managers: who need to have
    • An aggregated view of what’s happening in easy to read reports
    • The ability to drill all the way down to a specific case to understand exactly what’s happening.
    • The ability to define user permissions and privileges

Public vs Private users:

  • Public users: who can be invited or assigned to a case by anyone who has a role in the a unit.
  • Private users: who can only be invited or assigned to a case by certain user but not everyone.

Employees vs Outside Stakeholders:

  • Employees: people within your organization and have access to your internal systems and tools
  • Outside stakeholders: people that are NOT part of your organization (contractors, tenants, landlord, real estate agents, occupants) but who still need to work with you on the case so that it’s fast and easy to solve the incidents.

Person vs Smart Appliances and connected objects:

  • Person: These user will access Unee-T via their mobile phone or their computer either directly or via a third party app.
  • Smart Appliances and connected objects (Internet of Things or IoT): These users are sending alerts and incident notifications that must be converted into a case so that actions is taken and all incidents are tracked centrally.

Permissions:

Not all users are equal in Unee-T and some users have more permissions than others.

Permission to see all units or just units in one or more country, area, building etc…

Permission to see all the roles or only certain role: a user might only be allowed to see the Role Management Company but NOT allowed to see the role Landlord or the role Tenant.

Permission to only see the Public Users in a given role and not see the Private Users in a role.

How to access cases and manage your Unee-T Accounts:

Unee-T has 3 main interfaces.

  • All Unee-T interfaces work on any device equipped with a browser and an internet connection.
  • No download or installation needed.

case.unee-t.com:

This is a the most used version of Unee-T.

  • No subscription needed.
  • Anyone can use it.

It’s been built with 2 key objectives in mind:

  • Make it extremely easy to create an update a case from your mobile phone.
  • Make it extremely easy to know what needs to be done and work on your cases when you are not in the office.

dashboard.unee-t.com:

This is the most feature rich version of Unee-T.

  • It is accessible to the Unee-T Enterprise customers only.

It’s been built with several objectives in mind:

  • Allow users to create, access and update cases.
  • Manage, organize and schedule case resolutions.
  • Run reports and monitor performances.
  • Make sure you have a good understanding of ALL the incidents that are happening in your properties.

enterprise.unee-t.com:

This is where Unee-T Enterprise users can configure their Unee-T installation:

  • Create and manage areas.
  • Create and manage properties.
  • Manage and manage property hierarchy.
  • Create and manage user profiles.
  • Create and manage users.
  • Associate user to units.
  • Define default assignee rules for properties
  • etc…

API and 3rd party Integration:

Unee-T is an Open system.

Unee-T Enterprise Users have access to all the Unee-T API so they can create and edit unit, user, associate users to units, create and edit cases directly from their own internal system or from their own internal app.

Contact Us if you need more information about our APIs or if you want to use Unee-T as the Incident Management stack for your own Property Management System.

Read more about the Unee-T APIs.

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