By default, the Case assignee and the Case reporter always see the case in their list of cases. It is possible to invite more users: Directly after creating a case: Once a case is created, you can click on ‘Invite people‘ link in the conversation screen A dialogue box will appear Choose one […]
There are 5 main roles in each unit: Owner/Landlord Tenant Agent Contractor Management Company
Yes, it is possible to have more than one person in any given role, you can have 2 co-tenants and 2 co-owner for a unit for instance. There usually are several users in the ‘contractor’ or ‘management company’ roles too.
It is possible to restrict a case to only to one or more of the user roles: Landlord/Owner Tenant Agent Contractor Management Company It is also possible to limit visibility of a case to the occupants only.