How to create a new case?

There are several ways to create a new case: From the list of all cases: On the Page which list all cases, click on the ‘Create New Case‘ button at the bottom of the screen From the Unit Page: You can also create a case from the Unit page: click on the ‘add’ button at […]

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How to invite a user to a case?

By default, the Case assignee and the Case reporter always see the case in their list of cases. It is possible to invite more users: Directly after creating a case: Once a case is created, you can click on ‘Invite people‘ link in the conversation screen   A dialogue box will appear   Choose one […]

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How to add an attachment to a case?

Different forms of attachments can be added to a case: Images Videos Voice memos Documents Right after a case has been created: Click on the ‘Add photo‘ link in the case conversation Select ‘Camera‘ to take a new photo with your mobile camera, or ‘Photo Gallery‘ to attach an image from your library To add […]

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How can I see the history of a case?

Unee-T records the history of changes that have occured in a case. To access History, go to a case and click on the ‘more’ menu on the top right of the screen A menu will appear Toggle the switch to show or hide History in the case conversation History information will be displayed in the case […]

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