API – Create a case

Overview: The API is only available for Unee-T Enterprise Users. This API allows a 3rd party application to create a case in Unee-T. If you specify any invalid fields, an error will be thrown stating which field is invalid. If you specify any field you are not allowed to set, they will just be set […]

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Feature Highlight – Cases

Key information for each case: When an incident is reported in Unee-T, the corresponding case is automatically created with the following information: The Property where the incident has been reported. A Title for the case. The date and time when the case was created. The Reporter: the person or system that generated the case. The […]

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How to create a new case?

There are several ways to create a new case: From the list of all cases: On the Page which list all cases, click on the ‘Create New Case‘ button at the bottom of the screen From the Unit Page: You can also create a case from the Unit page: click on the ‘add’ button at […]

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How to invite a user to a case?

By default, the Case assignee and the Case reporter always see the case in their list of cases. It is possible to invite more users: Directly after creating a case: Once a case is created, you can click on ‘Invite people‘ link in the conversation screen   A dialogue box will appear   Choose one […]

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How to add an attachment to a case?

Different forms of attachments can be added to a case: Images Videos Voice memos Documents Right after a case has been created: Click on the ‘Add photo‘ link in the case conversation Select ‘Camera‘ to take a new photo with your mobile camera, or ‘Photo Gallery‘ to attach an image from your library To add […]

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How can I see the history of a case?

Unee-T records the history of changes that have occured in a case. To access History, go to a case and click on the ‘more’ menu on the top right of the screen A menu will appear Toggle the switch to show or hide History in the case conversation History information will be displayed in the case […]

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