Search by Relative dates

You can use relative dates when you search for a case. The relative date values are of the form NV where: N is a positive or negative number V is either: h – for hours d – for days w – for weeks m – for months y – for years Examples A value of […]

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How to search cases?

There are several search possibilities in Unee-T By Case Number By terms (enter one or more keyword that are mentioned in the case title, the case description or the case conversation) Advanced Search (desktop) – Based on filtering criteria By dates By people By the value of one of the advanced fields in the case […]

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How to filter cases?

It is possible to filter cases based on several criteria. To access the filter case interface, click on the ‘filter’ icon on the top left of the screen You will see the ‘Filter cases’ dialogue box Simple Filters: From there, you can expand the sections and choose the most common filters Once you have selected your […]

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