Quick Start

Welcome! If you’re totally new to Unee-T this is the right place. Get familiar with Unee-t: How to create a case. How to create a unit. How to invite a user in a role for a unit. How to invite a user to a case. Resources: The Unee-T Blog: Latest News and information about Unee-T […]

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How can I create a Unee-T account?

Unee-T is still in Beta phase but it is already possible to create an account. We only need your email address and a password, no credit card required. Check our video to see how it works (in the Demo environment). We recommend that you create an account on https://case.unee-t.com/signup if you want to create real […]

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How to create a new case?

There are several ways to create a new case: From the list of all cases: On the Page which list all cases, click on the ‘Create New Case‘ button at the bottom of the screen From the Unit Page: You can also create a case from the Unit page: click on the ‘add’ button at […]

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How to change the assignee of a case?

By default, a case is assigned to the user who created the case. It is possible to assign the case to someone else: At any time after the case was created: Click on the ‘More info‘ button¬†on the top left of the case screen You will go to the more information page; scroll down to […]

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Where can I get my password?

If someone else has created a Unee-T account for you, the easiest way to get your password is to use the reset your password procedure. Since we’re talking about passwords…: It is not a good practice to send password over the internet as they might be intercepted. We encourage our users to use a password […]

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iPhone screen with Unee-T icon

How to create a Unee-T shortcut on your home screen?

Even though Unee-T is a browser based app (there is no need to download anything, you just have to go to case.unee-t.com) it  is still possible to create an icon on your mobile phone home screen. Android Phones and tablets: Chrome Browser: Open chrome and go to case.unee-t.com. Open the Chrome menu on the top […]

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Where can I download the App?

Unee-T works with most modern mobile and desktop browser. There is no need for you to download anything. If you want to have the Unee-T icon on your mobile home screen: Just follow the procedure describe in the post how to create a shortcut on your home screen.

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Introduction to the Demo Environment

Overview: It always best to see a tool in action, this is why we have created the Unee-T Demo environment. You do NOT need to install anything on your mobile to run Unee-T: even though it looks like an app it is a 100% web based application. We have chosen this technology so that Unee-T […]

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How to invite a user to a case?

By default, the Case assignee and the Case reporter always see the case in their list of cases. It is possible to invite more users: Directly after creating a case: Once a case is created, you can click on ‘Invite people‘ link in the conversation screen   A dialogue box will appear   Choose one […]

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