In Unee-T we have 2 types of attachments:
– Simple attachments (pictures, video, voice memo) which help you describe a case and add more visual or verbal information to a case
– Advanced attachments (documents, quotes etc…).
We often need to request approval for a quote to make sure that everybody agrees on who needs to pay what. Advanced Attachments have been created to handle these types of documents.
Advanced Attachment have several additional attributes: that makes it easy to track and record approval process for future reference.
See the details about How to add an approval request to an Advanced Attachment for more details.