Where can I find the latest information and news about Unee-T?

The best place to find the latest information about Unee-T is on our blog. Here you will find information about: Our latest releases News about us All the other things that we feel are important for you to know about us. If you are interested to know more about our tech and the current state […]

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Quick Start

Welcome! If you’re totally new to Unee-T this is the right place. Get familiar with Unee-t: How to create a case. How to create a unit. How to invite a user in a role for a unit. How to invite a user to a case. Resources: The Unee-T Blog: Latest News and information about Unee-T […]

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How can I create a Unee-T account?

Unee-T is still in Beta phase but it is already possible to create an account. We only need your email address and a password, no credit card required. Check our video to see how it works (in the Demo environment). We recommend that you create an account on https://case.unee-t.com/signup if you want to create real […]

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How to create a new case?

There are several ways to create a new case: From the list of all cases: On the Page which list all cases, click on the ‘Create New Case‘ button at the bottom of the screen From the Unit Page: You can also create a case from the Unit page: click on the ‘add’ button at […]

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How to change the assignee of a case?

By default, a case is assigned to the user who created the case. It is possible to assign the case to someone else: At any time after the case was created: Click on the ‘More info‘ button¬†on the top left of the case screen You will go to the more information page; scroll down to […]

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Where can I get my password?

If someone else has created a Unee-T account for you, the easiest way to get your password is to use the reset your password procedure. Since we’re talking about passwords…: It is not a good practice to send password over the internet as they might be intercepted. We encourage our users to use a password […]

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iPhone screen with Unee-T icon

How to create a Unee-T shortcut on your home screen?

Even though Unee-T is a browser based app (there is no need to download anything, you just have to go to case.unee-t.com) it  is still possible to create an icon on your mobile phone home screen. Android Phones and tablets: Chrome Browser: Open chrome and go to case.unee-t.com. Open the Chrome menu on the top […]

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Where can I download the App?

Unee-T works with most modern mobile and desktop browser. There is no need for you to download anything. If you want to have the Unee-T icon on your mobile home screen: Just follow the procedure describe in the post how to create a shortcut on your home screen.

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How to create a new Unit?

Go to ‘Units‘ under the navigation menu Click on the ‘Add Unit‘ link A form for adding a new unit appears. Clicking on an ‘info’ icon will bring up a tip explaining the purpose for a specific field The only mandatory information to create a unit is to have a name or alias for that […]

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How to invite a user to a case?

By default, the Case assignee and the Case reporter always see the case in their list of cases. It is possible to invite more users: Directly after creating a case: Once a case is created, you can click on ‘Invite people‘ link in the conversation screen   A dialogue box will appear   Choose one […]

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